ZIP NUEVA LAS CONDES - Policies
Check In:
3:00 pm
Early Check In:
With an additional cost if your entry is before the Check In time.
Guarantee Policy:
At the moment of reservation, a credit card will be requested as a guarantee in case of No – show.
Upon arrival, guests are requested to provide a guarantee either in cash or credit card, which will be associated to your stay and will be released upon Check Out.
Important information: It is necessary to consider that some banks may take up to 72 hours to release a withholding and up to 5 days if the payment of your stay is made with a different card than the guarantee.
Child Policy:
Up to 5-years old is allowed with no cost, sharing the room with the parents.
Exchange rate:
Our dollar will be calculated based on the exchange rate existing upon Check In, established by the Hotel.
Cancellation Policies:
Only individual cancellations will be accepted via mail 48 hours prior to the arrival date, otherwise there will be a charge for one night.
Cancellations or changes in the reservation must carried out through the same via they were requested.
Arrival Policies:
All guests (children and adults) must present their identification (identity card or passport) when Checking In, otherwise they will be unable to register.
Check Out:
12:00 pm (midday)
Late Check Out:
If the guest leaves the room after the established time an additional cost will be charged.
No-Show Policies:
If the guest fails to arrive the day of the Check In, one night of accommodation will be charged.
Taxes:
Values are applied 19% IVA (tax) nevertheless, foreign guests non - resident in Chile, who pay in dollars or international credit cards and present their migration card and passport upon Check In will be exempted to pay this tax.
Non – Smoking Property:
USD250 fine for violation of Law N° 20.660, existing in Chile.
Our accepted methods of payment:
Credit card, debit card and cash, in local currency or dollars.
Group Reservations:
For reservations of 5 or more rooms, please contact us to the following link.
Special Requests:
Please contact us in the following link.