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FAQ

Frequently Asked Questions

What is Zip Housing 🏢?


Zip Housing is a Collection of Exclusive fully furnished and conveniently located Apartments for long and short stays for your work or sightseeing trips.😉




Where are the properties located📍?


Our locations are: 📍 El Golf, Santiago 📍 Nueva Las Condes, Santiago 📍 El Bosque, Santiago




How can I book 🛎️?


Very simple, you can book in the following ways: 💻 Direct Booking (24/7) 📋 Long stay booking request 📩 Email to reservas@ziphousing.com 📲 Phone (during office hours).




How long can my stay last?


It can be booked for a minimum of 2 nights and a maximum of 1 year. (some of our locations have minimum stay restrictions)




Do you have a 24-hour front desk ⏰?


Yes, all our properties have a 24-hour front desk.




Do you have cleaning services 🧹?


Our apartments have different cleaning plans, check them out in the profile of each property: 📍 El Golf, Santiago 📍 Nueva Las Condes, Santiago 📍 El Bosque, Santiago




Do you have breakfast service 🥐?


The breakfast is an additional service and it must be requested at check-in. Find out which properties offer breakfast service. 📍 El Golf, Santiago 📍 Nueva Las Condes, Santiago 📍 El Bosque, Santiago




Do you have parking lots 🅿️?


Parking is not included in our rates, it is an additional service and it must be requested at check-in. Find out which properties offer parking : 📍 El Golf, Santiago 📍 Nueva Las Condes, Santiago 📍 El Bosque, Santiago




Which are the cancellation policies?


Review our property's cancellation policies: 📍 El Golf, Santiago 📍 Nueva Las Condes, Santiago 📍 El Bosque, Santiago




Which are the payment methods allowed 💰?


You can pay with:
💰 Cash (local or foreign currency) 💳 Credit or Debit cards
📠 Bank transfers (local currency)




Are pets allowed 🐶 🐱?


Some of our properties are PetFriendly 🐶 🐱 📍 El Golf, Santiago 📍 Nueva Las Condes, Santiago 📍 El Bosque, Santiago




Do you have handicap apartments ♿?


Some of our properties have handicap facilities. Find out which properties meet this requirement: 📍 El Golf, Santiago 📍 Nueva Las Condes, Santiago 📍 El Bosque, Santiago




Is smoking allowed inside the apartments? 🚭


All our properties are smoke-free 🚭, so smoking is not allowed inside the premises.




Are national taxes included in the rate?


National taxes are not included in published rates.




What happens if something breaks inside the apartment during my stay?


At Check-In, a guarantee will be requested which will be used to cover expenses for such incidents, if necessary.




Is the tap water drinkable🚰?


Tap water in all apartements is drinkable. It can be consumed perfectly.





Contact Us

Locations

info@ziphousing.com

Tel: +56-2-2914-1419

Headquarters Address
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Málaga 85, Las Condes

7550144 Santiago, Chile

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